Shipping policy

At CREWNOIR, we want getting dressed to be the easy part. Here is what to expect after placing an order.

Shipping costs and destinations

We offer free standard shipping to destinations available at checkout. Enter your delivery address at checkout to confirm that we can ship to your location. If an expedited service is offered, its price will be shown before you place your order.

Order processing and delivery

For in-stock items, the estimated delivery time, if available, will be shown at checkout or in your order confirmation. Delivery times are estimates and may vary depending on your destination, carrier operations, holidays and customs clearance.
Pre-order items: Please allow approximately 30 days for production and shipping from the date you place your order, unless a different estimate is stated on the product page. This is an estimate, not a guaranteed delivery date. If a significant delay occurs, we will contact you using the details provided with your order.
You will receive an order confirmation after checkout. When tracking is available, we will send you the tracking details once your order has been dispatched.

Customs and import charges

For international deliveries, customs duties, import taxes or handling charges may apply depending on the destination. If these charges are not collected at checkout, they may be charged by the local authorities or carrier before delivery. Check the information shown at checkout for your order.

Delivery issues

Please double-check your address before placing an order. If you notice a mistake, contact us as soon as possible at [customer-support email]. We will try to help, but an address change may not be possible once a parcel has been dispatched.
If your order is delayed, arrives damaged or appears to be missing, email [customer-support email] with your order number and a short description of the issue. We will review the situation and help you with the next steps. This policy does not affect any rights you may have under applicable consumer law.

Returns

Changed your mind? Our 30-day return policy is explained separately in our Returns & Refunds Policy. Please review that policy for eligibility, instructions and any return-shipping conditions.

Contact

For shipping questions, email crewnoir@outlook.com